SHIPPING
All domestic retail orders are processed and shipped within 3 business days.
All of our products are shipped by UPS. Tracking information will be emailed to the email address that you provide us at the time of your checkout.
We’re available from 9 AM to 4:30 PM PT on weekdays, closed holidays.
Please allow a response time of 1-2 business days.
Info@provencecosmetics.com
RETURN
We hope that you love your PROVENCE COSMETICS product(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have thirty (30) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and unopened.
Make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.
Return Conditions
Before returning your product(s), please email us at info@ProvenceCosmetics.com within thirty (30) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address. Our team will assist you through the process.
Your return must be sent to the address below via the carrier of your choice. Remember to keep proof of drop off along with your return tracking number.
Provence Cosmetics, Inc. Returns:
Provence Cosmetics, Inc.
14681 Biscayne Blvd #345 North Miami Beach, FL 33181
